Handmade in India. Free exchanges on every pair.

Return & Exchange Policy

At The Much Co., we take great care in preparing every order and want you to love your footwear. If something isn’t right, we’re happy to help with an eligible return or exchange.

Shipping Policy

We deliver to most serviceable locations across India.

Products that are in stock are usually dispatched within one business day after the order is placed. Delivery generally takes 2–7 business days, depending on your location and delivery PIN code. In some cases, delivery may take longer due to circumstances beyond our control.

Orders placed on Saturdays, Sundays, or public holidays will be processed on the next business day.

Once your order has been dispatched, tracking details will be shared via WhatsApp, SMS, or email using the contact details provided at the time of placing the order.

A nominal Cash on Delivery (COD) fee may apply to COD orders. COD availability is subject to PIN-code serviceability. Repeated rejection of confirmed COD orders may result in COD being unavailable for future orders.

Return Eligibility

Footwear purchased through The Much Co. website may be returned or exchanged within 7 days from the date of delivery.

To qualify for a return or exchange:

  • The footwear must be unused and unworn.
  • All original tags and labels must remain attached.
  • The footwear must be returned in its original shoe box and packaging.
  • The shoe box must not be damaged, taped, or used directly as the shipping box.
  • The product must be free from dirt, marks, odour, scratches, or signs of use.

Products that do not meet these conditions may not be accepted for return or exchange.

A return or exchange will not be accepted if:

  • The request is submitted more than 7 days after delivery.
  • The footwear has been worn, used, washed, altered, or damaged after delivery.
  • The original packaging, tags, or labels are missing or damaged.
  • The product is returned without the original shoe box and protective packaging.

How to Request a Return

To request a return, email us at Info@themuchcompany.com within 7 days of receiving your order.

Please include:

  • Your order number
  • The name of the product
  • The reason for the return
  • Clear photographs of the product and packaging, if requested

We will review your request and approve or reject it within 2 business days.

Once approved, a return pickup will be scheduled. Our courier partner will generally attempt pickup within 2–3 business days, depending on your location.

The refund will only be initiated after the returned product reaches our facility and passes our quality inspection.

Please place the footwear inside its original shoe box and return it in the protective outer packaging or corrugated box provided. This helps prevent damage during transit.

Order Cancellation

An order can only be cancelled before it has been processed for dispatch.

Once the order has been packed, processed, or handed over to the courier partner, it cannot be cancelled.

To request a cancellation, email us at Info@themuchcompany.com with your order number as soon as possible.

Refunds

For prepaid orders, the approved refund will be returned to the original payment method used to place the order.

For Cash on Delivery orders, customers may be asked to provide valid bank account details or a UPI ID to receive the refund.

Original shipping charges and Cash on Delivery charges are non-refundable.

Refund Timeline

Once your refund has been approved and initiated, it may take up to 5 business days to reflect in your bank account, card, or UPI account.

The exact processing time may vary depending on your bank or payment service provider.

Partial Returns

You may return or exchange an eligible product from a multi-item order without returning the entire order.

Each returned product must meet the eligibility conditions stated in this policy.

Exchange Policy

Footwear may be exchanged within 7 days of delivery, provided it remains unused, unworn, and in its original condition with all tags, labels, and packaging intact.

Exchanges are available for:

  • A different size of the same product
  • A different available colour of the same product

All exchanges are subject to stock availability and pickup serviceability at your address.

The replacement product will be dispatched only after the original product has been received and has passed our quality inspection.

If the requested size or colour is unavailable, you may choose an alternative available option or request a refund, subject to the return eligibility conditions.

To request an exchange, email us at Info@themuchcompany.com with your order number, product name, and preferred size or colour.

Damaged or Incorrect Products

Every order undergoes a quality check before dispatch. However, if you receive a damaged, defective, or incorrect product, please email us at Info@themuchcompany.com within 48 hours of delivery.

Please include:

  • Your order number
  • Clear photographs of the product
  • Photographs of the packaging
  • A brief description of the issue

If the product qualifies for a replacement or refund, we will arrange a pickup.

Please keep the product unused and return it with all original tags, labels, shoe box, and protective packaging.

The replacement will be dispatched after the returned product reaches our facility and passes the required inspection.

Tampered Packages

If the package appears opened, damaged, or tampered with at the time of delivery, please do not accept it from the courier partner.

Email us immediately at Info@themuchcompany.com with your order number and details of the issue so we can assist you.

Missing Items

If an item is missing from your order, please email us at Info@themuchcompany.com within 48 hours of delivery.

Please include:

  • Your order number
  • Details of the missing item
  • Clear photographs of the products and packaging received

Quality Inspection

The Much Co. reserves the right to refuse a return, exchange, or refund if:

  1. The product has been worn, used, damaged, washed, or altered after delivery.
  2. The product is not returned in its original condition.
  3. The original tags, labels, shoe box, or packaging are missing or damaged.
  4. The returned product does not pass our quality inspection.
  5. The return or exchange request is submitted outside the applicable 7-day period.

This does not apply when an eligible return is requested because a damaged, defective, or incorrect product was delivered.

Need Assistance?

For questions about shipping, returns, exchanges, cancellations, or refunds, please contact us.

Email: Info@themuchcompany.com
WhatsApp: +91 9306422588

We’re here to help.